1. Information We Collect
Information you give us directly: - Name, email address, phone number, and mailing/billing address - Payment information processed through our payment provider, Clover (see Section 4) - Workshop, bar service, and event booking details (date, time, party size, preferences) - Order details when you purchase fragrances or products through our online shop - Messages you send us via email, phone, Instagram, TikTok, or contact forms - Reviews or feedback you choose to share with us Information collected automatically: - IP address, browser type, device information, and general location - Pages visited, time spent on the site, and referring website - Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to: - Process and manage workshop, bar service, and event bookings - Process orders, payments, and shipping for fragrance purchases - Communicate with you about bookings, orders, confirmations, and customer service - Send marketing communications, promotions, and updates (only where you’ve opted in, and you may unsubscribe at any time) - Improve our website, products, and Services - Run advertising campaigns on platforms like Instagram and TikTok, including retargeting ads to website visitors - Comply with legal obligations and protect against fraud
3. How We Share Your Information
We do not sell your personal information. We may share information with: - Payment processors — Clover, to securely process transactions - Booking platforms — such as Acuity Scheduling, to manage workshop appointments - Shipping carriers — to deliver product orders - Service providers — who help us operate our website, email marketing, and advertising (e.g., Meta/Instagram, TikTok, Google) - Legal authorities — where required by law, court order, or to protect our rights and safety
4. Payment Processing
All payments made through our website or in-person are processed securely through Clover. We do not store your full credit card or payment details on our own servers — this information is handled directly by Clover in accordance with its own privacy policy and PCI-DSS security standards. We recommend reviewing Clover’s privacy policy for details on how they handle payment data.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to: - Keep your shopping cart and preferences saved - Understand how visitors use our site - Deliver and measure the performance of our Instagram and TikTok ad campaigns (including pixel-based retargeting) You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website, such as the shopping cart.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order history, booking records, and legal/tax recordkeeping requirements.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.
9. Your Rights & Choices
Depending on your location, you may have the right to: - Request access to the personal information we hold about you Request correction or deletion of your personal information - Opt out of marketing emails or SMS at any time - Opt out of certain data uses for advertising purposes To exercise any of these rights, contact us using the information in Section 11.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us: La Scent / London Arabian Perfume Bar 1500 New Britain Ave, West Hartford, CT 06110 Westfarms Mall – 2nd Floor (Next to Macy’s Men) Phone: (959) 832-8228 Email: Info@la-scent.com